Terrible, unprofessional, rude and arrogant. I bought my mom a bracelet and charms for Christmas. We went in there to exchange something. Raphael was the gentleman who was helping us, he was very polite and nice. After asking to have the number to call corporate as we had questions, Shane came over with a huge attitude, slams the paper down in front of me and tells me to "put it on speaker so I can hear them tell you you're wrong." Meanwhile he wasn't even the person helping us so I'm not sure why he had a problem with us. After that he kept looking at us, smirking and sticking his thumb in the air at us. At one point he went in the back to take his name tag off so I wouldn't know his name. I will NEVER step foot back in Pandora. He was extremely rude, disrespectful and to be honest a complete ass. He kept looking at us from across the store and making snide comments towards my mother and I. I'm going to return the bracelet and buy from another company. I've never been so disrespected in any other store before. We will never purchase from Pandora again!!!! I felt so bad for my mom. She's wanted me to get her one for a while but after being treated like that we both agreed we will go some place else. I could keep going on and on about how nasty Shane was but it's not important anymore. SHANE WAS ARROGANT, DISRESPECTFUL AND OUT OF LINE!!!! We did not deserve any of that. At one point my mom didn't feel safe in the store with the way he was acting.
Loved the customer service we got a few weeks ago. Our sales person was very knowledgeable and patient, I got a new pandora charm and my boyfriend got one for his daughters birthday. She offered to clean my bracelet for me and said it needed at least 45 minutes to get a good shine, I never knew this and I've been to several Pandora stores and no one said such a thing, I always got my bracelet back in about 10 minutes. While my charm bracelet was being cleaned she offered to hold our bags at the store while we stopped around and when we came back, she was ready for us with a smile.
Pandora Store is a US Jewelry Store based in Destin, Florida. Pandora Store is located at 4355 Legendary Dr # D107, Destin, FL 32541, USA.
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