In my previous post I gave it 5 stars. Now under the new management that is rude and doesn't understand customer service I give it none. I never never ever experienced this type of service from any one. Avoid them as much as possible. Go to Fort Walton and rent. I filed a compliant with corporate and they have not replied. So I don't see this being fixed.
I use to travel every week when I lived in Michigan. I know the difference of an ok rental experience to a great. It is so nice to have a team that serves you and make sure your needs are taken care of. They stepped up in a busy time of traveling and delivered. I will use them again.
Another great experience! The team at the Destin location were courteous and very accommodating. GREAT customer service! Little things can happen (different cars than expected, timelines not quite perfect) but when dealing with customers that change their mind &/or are late with returns, it's how the staff handles these situations that keeps me renting from enterprise. I don't look for the least expensive car site, I look for customer service!
The company that picks you up refused to pick me up! I've rented with this Enterprise location in the past and was always able to utilize this service as well as my friends and family in my area. When I explained this to "Tyler", he told me that there was new management at that location and it was at their discretion. I spent $35 on an Uber to get there. Funny thing, when I dropped the vehicle off, I was offered a ride back home without issue by the staff on duty that day. I think your biggest issue is with your new manager Tyler! He needs to GO!! Know nothing about customer service or how to run this business!!
Why would I be liable when your employees who at the time were representatives of your company assured me that I wasn't required to bring the rental back yet? Regardless of whether or not they were soon after fired, I called multiple times validating whether or not it was time for it to be returned and I was told my covered rental time by my insurance had no "end date"? This has been a very unprofessional experience and nobody at this location seems to communicate well so they blame it on "fired employees". Will let all of my vacation renters know there is a hertz rental right next door, this Enterprise location is horrible.
I was very nervous to rent from this location based on the poor reviews and even called Customer Service to express my concern. Well, I couldn't be happier with the service. They picked us up at the exact time we requested (chose 10:00 am because earlier is busier). Had an issue with the bill being more than what was quoted with points redeemed, but they fixed that with no problem. Drove us back to our location as soon as we dropped off the car. The car was brand new and clean. The employees were all pleasant and very helpful. I wouldn't hesitate to use this agency again.
Horrible experience with this location. I had a reservation set up at this location in Destin made by my insurance company after my car was damaged and went to the shop. I picked up my rental truck and drove it until the day the sheet of paper they gave me said it needed to be returned. I called the location and let them know the return date stated I'd only be keeping it for 3 days and that I was going to drop it off before going to work, they assured me that the "end date" listed on the receipt wasn't actually correct and that I didn't have to return it yet. They explained to me that my insurance company would indeed contact me when the rental would need to be returned, and that they would also contact enterprise whom would contact me as well. I called back a couple of days later and checked the see if the end date had posted? They let me know once again that there was still no end date and that it didn't have time returned yet. Finally I arranged a day off of work and returned it because at this point it was just in my way. I took it back to them and everything went smoothly. Nearly 2 months later I get a call from the Destin location and a man tells me my rental truck is due back. I let him know that it had been months since I had returned the rental, he apologized and said that they had been "cleaning house" of bad employees in the past few months and that alot of things had not been handled correctly. I explained to him the situation and what I was told by his employees. Since then I have been contacted numerous times by the manger, Tyler. He let me know that my insurance company had handled this situation incorrectly since they never officially put an end date until much later and that it stated my insurance company only intended to pay for 3 days. He said that's never happened before and that I am now responsible for all of the days I had the rental past what my insurance company said they would pay for, even tho his employees assured me I was covered.
Enterprise Rent A Car is a US Car Rental based in Destin, Florida. Enterprise Rent A Car is located at 14071 Emerald Coast Pkwy b, Destin, FL 32541, USA.
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