Transactions take too long.
I USE THIS BRANCH OF SUNTRUST WEEKLY. I LOVE THE FRIENDLY GROUP OF PEOPLE WHO ARE ALWAYS AVAILABLE TO ASSIST ME IN ANY OF MY NEEDS.
I found this group of bank representatives to be very helpful, engaged and professional. We are moving several of our accounts to this branch due to the service we receive from them.
This place is unmantained and has nobody with any skill set
WORST SERVICE EVER! TAKES FOREVER TO DEPOSIT CHECKS. I HAD OPENED ACCOUNT TO BUY STUFF OFF INTERNET IN CASE IT GOT HACKED. TIRED OF WAITING TO DEPOSIT CHECKS I DECIDED I WOULD CLOSE ACCOUNT. BUT NOBODY EVER THERE TO DO IT. SO I STOPPED DEPOSITING AND WAS JUST GOING TO DEPLETE CASH. FINALY THE CARD STOPPED WORKING. 10 DAYS LATER GOT OVERDRAFT NOTICE FOR $375.00 IN FEES. WENT IN TO LOCATION MANAGER SAID THERE WAS NOTHING HE COULD DO AND FOR ME TO WAIT FOR COLLECTION DEPT TO CALL ME. THEY NEVER CALLED SO I CALLED CUSTOMER SERVICE THEY SAID THEY DONT HAVE A COLLECTION DEPT, SO I ASKED FOR A COMPLAINT DEPT AND THEY DIDENT HAVE THAT EITHER, BUT WOULD TAKE DOWN A COMPLAINT AND GET IT TO SOMEBODY, THIS IS AFTER 1HR ON PHONE COMPLANING THEY ASKED WHAT THE COMPLAINT WAS. I GAVE UP THEY ABSOUTLY SUCK! DONT LET THEM HANDLE YOUR MONEY.
Suntrust Bank is a US Bank based in Destin, Florida. Suntrust Bank is located at 34901 Emerald Coast Pkwy, Destin, FL 32541, USA.
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